Shipping policy

Last updated: July 13, 2026

Thank you for shopping with Runyard Apparel. Many of our products are made especially for you after your order is placed. The following information explains how order processing, shipping, tracking, and delivery work.

Order Processing

Most orders are prepared and shipped within 2–5 business days after the order is placed.

Business days are Monday through Friday and exclude weekends and federal holidays. During new product launches, sales, holidays, or periods of unusually high demand, processing may take slightly longer.

Processing time is separate from the time your package spends in transit.

Estimated Delivery Times

After your order has been produced and shipped, standard delivery within the United States generally takes:

3–8 business days

Most customers should receive their order within approximately 5–13 business days from the date of purchase, although delivery dates are estimates and are not guaranteed.

Shipping estimates displayed during checkout begin after order processing is complete.

Shipping Costs

Runyard Apparel offers free standard shipping on qualifying U.S. orders over $100, calculated after discounts and before taxes.

Shipping charges for orders under $100 are displayed at checkout and may vary based on the products ordered, package size, destination, and selected shipping method.

Tracking Your Order

When your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 48 hours to begin showing movement after the shipping label is created.

When an order contains multiple products, the items may be produced at different facilities and arrive in separate packages. You will not be charged additional shipping because an order is divided into multiple shipments.

Address Changes and Order Cancellations

Please review your shipping address carefully before completing your purchase.

Contact us as soon as possible at runyardapparel@gmail.com if you need to change or cancel an order. Because products may enter production shortly after an order is submitted, we cannot guarantee that changes or cancellations will be possible.

Once an order has entered production or shipped, its products, size, color, or delivery address generally cannot be changed.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address provided was incorrect, incomplete, or undeliverable, the customer may be responsible for any additional shipping costs required to resend the order.

Runyard Apparel is not responsible for packages delivered to an address incorrectly entered by the customer. However, we will make a reasonable effort to help resolve the situation.

Shipping Delays

Occasionally, packages may be delayed because of severe weather, carrier disruptions, holidays, customs processing, product availability, or other circumstances outside our direct control.

If we learn that we cannot ship your order within the estimated processing period, we will contact you with an updated estimate and available options.

Lost or Stalled Packages

Please contact us at runyardapparel@gmail.com if your tracking information has not updated for more than 10 business days or your package has not arrived within the expected delivery window.

We will review the tracking information and, when appropriate, work with the shipping carrier or fulfillment provider to investigate the shipment. Confirmed lost packages may qualify for a replacement or refund.

Please report potentially lost packages within 30 days of the estimated delivery date.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around your property and any secure delivery locations.
Ask household members, neighbors, building management, or your local postal carrier whether they accepted the package.
Allow up to two business days, as carriers sometimes mark packages as delivered shortly before the package arrives.

If the package is still missing, contact us at runyardapparel@gmail.com so we can review the order and help determine the next steps.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at runyardapparel@gmail.com.

Include your order number and clear photographs of the product, packaging, and shipping label. After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.

International Shipping

International shipping availability, rates, and estimated delivery times are displayed at checkout.

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country. Unless expressly stated during checkout, these charges are not included in the order total and are the customer’s responsibility.

International delivery times may vary substantially because of customs processing and local carrier operations.

Returns and Exchanges

Shipping concerns involving a return or exchange are also subject to our Refund Policy. Customers should contact us before sending any merchandise back. Packages returned without authorization may not be accepted.

Contact Us

Questions about your shipment can be sent to:

Runyard Apparel
runyardapparel@gmail.com

Please include your order number when contacting us so we can assist you efficiently.